Know the endpoint
Capture the Windows build, hardware model, motherboard details, BIOS version, and installed driver inventory in one diagnostic bundle.
A read-only snapshotSecurity-minded IT support
Clarity for
every endpoint.
Turn scattered Windows diagnostics into a clearer investigation. Start with evidence, keep a traceable case, and build toward better decisions with every resolved issue.
In development Windows diagnostics · Standalone + RMM
ENDPOINT / EVIDENCEILLUSTRATION
System & hardwareCollected
BIOS & driver inventoryCollected
Crash & restart signalsFor review
A snapshot to investigate. Every conclusion needs evidence.
Evidence before actionScoped support sessionsHuman oversightTraceable outcomes
01 / The approach
A stronger starting point
for every investigation.
Unexpected restarts. Driver conflicts. A BIOS version that needs checking. ScanProtectAI brings the details together so technicians can work from a shared picture of the problem.
Find the useful signals
Bring selected crash and restart events into view. Fixed rules highlight investigation leads and show when evidence is incomplete.
Guidance with visible limitsKeep the case connected
Use short-lived support sessions for uploads, retain a case assessment, and record what the technician reports after an attempted fix.
A record to build on02 / The direction
From a symptom
to a supported decision.
One workflow for a standalone support visit or an RMM investigation. The foundation works today; research, repair automation, and learning are the next stages.
- 01
Collect
Gather a bounded snapshot of Windows system evidence.
Available - 02
Investigate
Review rule-based leads. Vendor research is planned.
Foundation available - 03
Address
Build toward reviewed fixes with clear approval and recovery steps.
Planned - 04
Verify & remember
Record reported outcomes now. Automated verification and learning are planned.
In development
03 / Built in the open
A clear view of
where we are.
ScanProtectAI is an early-stage project. Here is what is implemented and what we are building toward.
The foundation
NOW- Read-only Windows evidence collection
- Deterministic case assessments
- Session-scoped support uploads
- Technician-reported outcome history
- Support backend behind Cloudflare Tunnel and Access
Source-based collection and authenticated upload tooling exist. The public signed installer and guided setup are still being prepared.
What comes next
NEXT- A signed standalone launch experience
- Official-source error, BIOS, and driver research
- Recommendations informed by verified outcomes
- Reviewed fixes with recovery steps
- Deeper integration with the RMM workflow
AI recommendations, automatic repairs, and automatic learning are planned capabilities. They are not active in the current support service.
04 / Good to know
Support starts
with trust.
Will it change my computer?
The current collector reads diagnostic information and saves a local bundle. It does not install a persistent service, update drivers or BIOS, apply repairs, or reboot the computer.
How is diagnostic evidence handled?
Local collection sends nothing. An explicit upload shares the bundle with the configured support service through a scoped session. Hardware identifiers and event messages can include names or paths; review the destination with your technician.
Can I run it without the full RMM?
That is the purpose of the standalone tooling. The collector can run without enrolling a computer in the RMM. The signed URL installer is still being prepared; get approved launch instructions from your technician.
Does it already learn and fix issues automatically?
Today it collects evidence, applies fixed investigation rules, and records reported outcomes. Vendor research, verified outcome ranking, automated verification, and repair execution are future development work.
For technicians & supported users
Start with the evidence.
Visit the protected support portal for the current service and human manual. Access requires an approved sign-in.